General Manager, Service Delivery - Dry
Our 29-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.
Job Position Summary
The GM Dry role exists to ensure the continuous success of the Dry fleet management business by operationalising growth strategies, performance standards and competency development, adhering to FML India's business strategy and budget. While he/she will report to the Director Dry for most matters, he will have an indirect reporting to the COO for matters which require policy changes such as changes to Office Manuals , KPI’s, Crew Training , Crew Quality and Processes. In order to have a firsthand knowledge of the Vessel Operations, he/she will also be in-charge of one small Fleet such as Bulk / Containers.
Roles and Responsibilities
Operationalise strategy for growth of the Dry Fleet management business in India
• Accountable for the operationalisation of growth strategy for the Dry fleet management business in India
• Develop short-term and mid-term objectives and goals to track and measure achievement of FML India's growth strategy, based on industry trends and projection of customer needs, and drive its implementation through Group Managers & derive appropriate financial targets to track and measure the success of developed objectives and goals, and report progress to Director Dry.
Drive adherence to vessel performance standards for Dry in India
• Accountable for the adherence to Group vessel performance standards for Dry in India
• Drive the scheduling and implementation of regular vessel audits through Group Managers
• Drive implementation of corrective action plans or preventive measures for cases of non-compliance to Group vessel performance standard through Group Managers based on insights derived from vessel audit reports
Implement technological and human competencies improvement roadmap within Dry fleet in India
• Accountable for the operationalisation of improvement roadmap for Dry technological and human competencies
• Collaborate with HR and Ancillary Services Lead to develop appropriate crew training and technological upgrades in adherence to technological and human competencies improvement roadmap and drive their implementation through Group Managers
• Derive appropriate targets to measure success and efficiency of developed training and upgrade to monitor and report achievement levels to Director.
Maintain safety and reliability standards onboard Bulk & Container fleet
• Accountable for maintaining high levels of safety and reliability aboard Dry fleet
• Develop policies and programmes to create a safety-oriented culture onboard Dry fleet in adherence to FML safety standards based on high level insights derived from vessel audit reports, providing direction to Group Managers address inadequacies aboard vessels if needed
• Drive the clear and regular communication of safety and reliability standards to all FML crew in India through Group Managers
Oversea day to day operations of a fleet
• Accountable for the adherence of Bulks / Containers vessels to establish minimum operating standards.
• Overseas the standardisation of onboard technical management across all Bulks / Containers fleet vessels in adherence to guidelines developed by Director Dry, providing discretion in resolving inefficiencies and promoting best practices when needed.
• Provide support and advice to group managers in the event of any crises / incidents and ensures that appropriate assistance is provided for quick resolution.
Drive continuous improvement within the department
• Responsible for implementing and driving continuous improvement initiatives through managers and employees within department.
• Collaborate with Director and employees within the department to identify improvements that can be made to policies, processes, or technological infrastructure.
• Drive the operationalisation and implementation of improvement initiatives within the department through managers and employees
• Monitor adherence to timeline and budget for continuous improvement projects and technological implementations within the department and report progress to Chief Operating Officer/ Director.
• Review and comment on workforce plan developed by HR to ensure adequate manpower for critical positions.
• Monitor and report improvement in outcomes within the department to Chief Operations Officer/ Director.
• Handling Promotion and Mentoring aspects of the team.
• Ensuring PIP and KPI’s under performance management process and develop objectives and goals.
Job Requirment
• Proven success in a senior fleet management position in a global organisation
• Experience driving business expansion and revenue growth across regions or at a global level
• In-depth understanding of operational and safety processes and standards in a ship management company and the ship management industry
• Strong understanding of business strategy within the ship management industry
• Hold MEO Class 1 Certificate of competency or Certificate of Competency II/2 (for Master) or Certificate of Competency III/2 (for Chief Engineer) under STCW Code
Competencies
Listening and Communicating (Level 4) Asks for the views of others and gives full attention to their thoughts and opinions. Adapts communication style and approach as required, to suit the needs of different colleagues, stakeholders and contexts (both verbally and in writing)
Industry and business acumen (Level 4) Applies one’s understanding of our industry, business trends, commercial drivers, structures, priorities and processes when planning and decision-making. Understands the financial, business and cultural implications of one’s decisions
Customer Focus (Level 4) Considers the position and perspective of one’s internal customers (onshore and / or offshore colleagues) and external customers, taking their circumstances and needs into consideration. Develops customer centric solutions, processes, practices and technologies with a simple, value-adding outcomes for customers
Driving High Performance (Level 4) Takes accountability for team and business performance – measuring progress against strategies, priorities, values, clear expectations and stretching standards, never settling for mediocrity
Setting Direction and Planning (Level 4) Sets and communicates direction to others through clarity of purpose, vision and the alignment of business goals, strategies, plans, priorities and measures of success
Developing organisational and team capability (Level4) Understands that developing the team with performance, sustainability, and business continuity in mind is a businesscritical activity; investing commensurate time and effort to think through talent strategies to nurture the potential and aspirations of colleagues through development and feedback.
Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.