Manager - Service Delivery

About Fleet Management 

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. 

We are looking for individuals who are ambitious about making a strong contribution to Fleet's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

Provide an overview of the primary purpose and function of this job.

Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures.

Section 2: Key Roles and Responsibilities

Describe primary roles and responsibilities of the job.

Vessel Manning and Operations

To ensure that the relevant procedures and guidelines laid down in Company’s manuals are complied with and make changes from time to time as may be necessary in consultation with Quality & Safety department.

Act as a bridge between the Manning Offices and Technical groups. (Team Working)

To ensure that proposed crew including those on promotion meets the company’s criteria for the rank being considered

To monitor crew’s successful completion of briefing and training as required prior being assigned their next shipboard assignment

Coordinate and plan manpower resources for new takeovers.

To ensure that vessel’s crew costs and crew wages are kept within the limits specified in the operating costs budgets.

To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc.

To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong. (Team Working)

To Liaise with Owners for proposals/approvals of selected candidates. (Convincing People)

In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments. (Team Working)

To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure. (Developing Expertise)

To assist in controlling costs by monitoring crew wages, agency fare, airfare etc and to keep track of expenses incurred towards licensing and certifications and advise the vessel in order make necessary deductions from the staff.

To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation.

To ensure that company’s operations are treated with strict confidentiality and that company’s interest is protected at all times.

To deal with contingencies. Specific responsibilities for contingency situations are described in Section 3 of the Contingency Planning Manual. (Evaluating Problems)

To carry out any other tasks that may be assigned by the Group Head Service Delivery.

Section 3: Relationship (mostly Internal and or External) and Nature of Communication List the internal and external points of interactions that are required of this job.

Internal

Technical Department

Insurance Department

Finance Department

Information and Technology Department

Vessel Crew

External

Clients

Manning Agencies

Section 4: Job Experience, Functional Knowledge and Qualifications Indicate the minimum and preferred education and experience for this job and any licenses and certifications required.

Bachelor’s degree or equivalent in Management degree / Nautical Science / Marine Engineering through a structured program and reputed institute, to have held a senior position within the shipping industry.

A Master Mariner with 12 months of command exp.

At least 2 years of hands-on work experience as Master, Chief Engineer or Chief Officer and/or 6 years in a Marine related office environment in a crew personnel role

Very good knowledge of the vessels’ crew requirements and seafarers’ specifications

Knowledge of the local market dynamics both for demand-supply situation, and also for demographics of maritime labour-supplying countries

Strong knowledge of the seafarers’ rights and maritime labour law, including the MLC

Knowledge of the maritime legal framework e.g. employers’ obligations, recruitment prerequisites, insurance, etc.

Section 5: Competencies Indicate the observable behaviors that demonstrate the knowledge, skills and abilities that the employee should have at a particular level.

Critical

Industry and business acumen

Setting direction and planning

Including and empowering the team

Developing organisational and team capability

Driving high performance