Senior Business Analyst
About Fleet Management
Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background.
We are looking for individuals who are ambitious about making a strong contribution to Fleet's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.
As a Senior Business Analyst in our Digital/IT team, you’ll be a key resource guiding our PARIS ecosystem to new heights. This isn’t just about mapping requirements—it’s about defining and delivering transformative solutions that power 600+ ships and 27,000 seafarers worldwide. You’ll bridge the language of data and strategy, turning stakeholder visions into actionable roadmaps that propel our ecosystem from concept to cutting-edge reality.
Your mission? To orchestrate the integration of technology and maritime excellence, ensuring our digital solutions aren’t just robust but guide smarter decisions across a more connected fleet. If you’re driven by turning complexity into clarity and thrive in taking ownership of high-impact projects, join us to navigate the future of maritime digitalisation together.
Key Roles and Responsibilities
As a Senior Business Analyst, your typical day might include:
1.Strategic Navigator: Define Product Requirements and Vision
Pioneer solutions - Develop clear user stories and requirements that align with our PARIS product vision, ensuring every feature addresses genuine user needs
Decode stakeholder needs - Transform vague or unclear demands into clear functional AND non-functional requirements using critical thinking, distinguishing between desired features and mission-critical objectives
Shape the future - Partner with Product Owners and the CX team to evolve the product roadmap, balancing ambition with feasibility whilst challenging assumptions to ensure long-term strategic value
Identify risks and opportunities - Proactively surface risks, gaps, and opportunities to ensure roadmaps remain on track and ensure successful delivery
2. Problem-Solver: Turn Data into Decisive Action
Prioritisation: Manage multiple product roadmaps with discipline, prioritising based on business value and impact
Unlock insights: Analyse user feedback and UX analytics to understand what is working, what is not, and why. Translate findings into actionable strategies that improve product performance
Mentor the next generation - Guide other Business Analysts with your expertise, fostering excellence through clear thinking, rapid iteration, and effective collaboration
3. Collaborative Architect: Build Bridges Between Vision and Reality
Lead cross-functional partnerships – Coordinate across IT, operations teams and external stakeholders to understand requirements, negotiate priorities, and ensure solutions support Fleet’s objectives
Drive change adoption - Design and execute rollout strategies for new products and capabilities, ensuring smooth adoption through training, communication, and stakeholder engagement because impact only matters when solutions are embraced
4. Continuous Improvement: Elevating Quality Through Learning & Innovation
Drive continuous improvement - Identify and highlight opportunities for process improvement that benefit individual contribution and broader team effectiveness
Stay current - Maintain knowledge of industry best practices, tools and methodologies to enhance capability and delivery quality
Embody excellence - Model collaborative, learning-focused values aligned with team standards and Fleet Management's commitment to operational excellence
Internal:
Operational Product Owners & other stakeholders (Based in HK, India, Singapore, Cyprus, Philippines, China)
Customer Experience (CX) team including Product Team, UX Designers and QA Engineers (based in HK & India)
Job Experience, Functional Knowledge and Qualifications
Indicate the minimum and preferred education and experience for this job and any licenses and certifications required.
ESSENTIAL
You must have all these skills and experiences
5+ years of experience working in a Business Analysis or Senior Business Analysis role in developing repeatable, scalable IT products
Effective and confident communication in written and spoken English – getting messages across clearly and concisely
Strong mindset on understanding the use of data to help drive prioritisation - demonstrated through the use of either:
Advanced Excel skills, or
Use of database skills such as SQL and Elasticsearch or Google Analytics for UX analytics
Lead change management initiatives across a large department / company to land new capability smoothly and effectively
Demonstration of influencing senior stakeholders (Director level including C-Level)
Evidence of mentoring other Business Analysts to help them grow and reach their potential
Applied experience in AI prompting for research, use case discovery, requirements gathering, and data analysis
DESIRABLE –
It’s great if you have these too
Proficiency with JIRA (sprint planning, backlog refinement), Figma (design collaboration and feedback), and cross-tool workflow coordination. Comfortable managing design-to-delivery handoffs
Demonstrated experience in Agile/Scrum environments, with the flexibility to adapt across Waterfall or Hybrid methodologies depending on project context
Qualification in process mapping (such as Lean Six Sigma)
Maritime / Shipping industry experience would be a huge plus or similar industries such as Aviation, Logistics, or Transport
Competencies
Indicate the observable behaviors that demonstrate the knowledge, skills and abilities that the employee should have at a particular level.
Analysis and Problem Solving (Level 3): Uses a systematic approach to root cause analysis on complex problems to identify underlying trends and put forward well-thought-out solutions to address the causes and reduce risk.
Listening and Communicating (Level 3): Is effective in communicating his vision with a wider audience. A good communicator knows when to use which channel, and which tone of voice in order to drive maximum impact.
Collaboration, Inclusion & Teamwork (Level 2): A good team player that is personable, friendly, polite and takes the time to know people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members.
Customer Focus (Level 3): Proactive in maintaining relationships and managing customer expectations effectively. Takes a partnership approach to solve problems and improve service standards using data to define continuous improvement.
Planning & Organising (Level 2): Uses the supplied tools for structured planning for optimal time use. Balances competing priorities. Promptly updates people when plans change and keep updated on progress. Adjusts own plans based on FML strategies and plans.
Initiative (Level 3): Always looks for opportunities to improve efficiency and effectiveness in their own and other peoples work backed by clear rationale and benefits to the business. Role models desired change behaviour and uses external best practice as reference.
Accountability (Level 2): Responsible for delivering own work without unnecessary supervision. Always demonstrates integrity and ethical behaviour being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes made and finds ways to prevent reoccurrence.
Resilience and managing wellbeing (Level 1): Is willing to take on additional unplanned urgent tasks when required without sacrificing performance standards. Knows how to priories and break down tasks, and when to escalate to his managed to manage pressure.
Adaptability (Level 2): Seeks to understand the rationale for changes at Fleet looking for different perspectives to facilitate and positively contribute to the initiatives within the team and themselves.
Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.