Systems Administrator, IT Operations

Our 27-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary
As a part of our IT Operations function, the Systems Administrator is an important role providing 2nd/3rd level support and managing key
infrastructure (on-premise and cloud) across our environment.

Key responsibilities will include being able to oversee the installation and maintenance of operating systems, application software and
infrastructure meeting availability and security standards. There will be a need to provide support and input to infrastructure and security based projects with the capability to manage small projects independently.

This role is a key part of Fleet’s focus to develop leading digital capability to enhance and improve our platforms deployed over 650+
vessels and across our global office base.

Key Roles and Responsibilities - A typical working day will include the following activities:

• Manage Cloud & On-Premises Infrastructure
o Oversee the design, implementation and management of AWS and Azure infrastructure working with Development, Analytics and vendor teams
o Manage and maintain Active Directory across multiple locations, including user accounts, group policies, and permissions.
o Optimize cloud resources for performance, cost-efficiency, and security.
o Ensure high availability and disaster recovery for cloud-based systems.
o Oversee Cisco Meraki network infrastructure, including configuration, troubleshooting, and monitoring.
o Manage and maintain Windows and Linux servers, including patching, updates, and performance tuning.

• System Administration
o Implement and maintain system security measures aligning with the Cybersecurity function
o Monitor system performance and resource utilization
o Perform system backups and disaster recovery planning
o Automate routine tasks using scripting languages (Python, PowerShell, etc.)
o Conduct security audits and vulnerability assessments

• Driving improvements and changes
o Problem Management: Proactively reviewing common incidents performing root cause analysis and determine solutions to address and land these changes across the team
o Landing projects to deliver improvements to the system landscape – infrastructure and user-facing enhancements
o Vendor Management: Actively participate in monthly service reviews with vendors by sharing key points and areas for improvement. Manage procurement of equipment/licences obtaining best value for money for Fleet

Job Experience, Functional Knowledge and Qualifications
ESSENTIAL
• 3+ years’ experience in a hands-on IT Systems Administrator role - managing infrastructure across one or more of AWS, Azure or Google Cloud
• Direct experience of managing Microsoft Active Directory and Microsoft Entra
• Strong analysis skills – to identify root causes and problems putting in place continuous improvement actions to reduce impact
• Practical experience with IT asset management and automation tools such as Endpoint Central
• Vendor Management – experience of working in close partnership with vendors to deliver solutions in meeting customer and non functional (availability, security, etc) goals
• Experience of handling updates on Meraki/Cisco or other next-gen firewalls and Linux instances
• Excellent communication skills in both written and spoken English

DESIRABLED
• Industry certifications in:
 o Microsoft MCSE, Microsoft 365,
 o AWS (Amazon Web Services)
 o ITIL v3 or v4
 o CCNA
• Familiar with security standards such as ISO27001/NIST/CIS
• Database Administration – familiar with regular DBA tasks on Oracle, MySQL/MariaDB, etc

Competencies
• Analysis and Problem Solving (Level 2): Uses critical thinking to address problems. Able to perform root cause analysis on complex
problems to identify underlying trends and put forward well thought out solutions to address the causes.
• Listening and Communicating (Level 2): Focuses on the individual they are communicating with. Writes and expresses thoughts
clearly adjusting as necessary to the audience. Asks questions to clarify.
• Collaboration, inclusion, and teamwork (Level 2): A good team player that is personable, friendly, polite and takes the time to know
people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members.
• Customer focus (Level 2): Understands the needs of the customer clarifying requirements and expectations. Adapts as necessary to
changing requirements and is responsive, helpful with all requests. Sets high quality for service delivery.
• Planning and organizing (Level 2): Uses the supplied tools for structured project planning for optimal time use. Balances competing
priorities. Promptly Updates people when plans change and keeps them apprised of progress. Adjusts own plans based on FML
strategies and plans.
• Initiative (Level 2): Challenges existing ways of doing things. Looking for continuous improvement without being asked. Identifies
ways to improve efficiency and effectiveness in own work and others in the team
• Accountability (Level 2): Responsible for delivery own work without unnecessary supervision. Always demonstrates integrity and
ethical behavior being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes
made and finds ways to prevent recurrence.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.