Systems Administrator, IT Operations

Our 27-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

At Fleet Management, we're not just managing ships - we're revolutionising the maritime industry. Our cutting-edge technology and innovative solutions are transforming how the world's cargo moves across the seas. With over 630 vessels under our care, 20+ global offices and 30 years of experience we're not just a company - we're a fleet of possibilities.

You're the team member we've been searching for. Your role is crucial in managing our system platforms across both our on-premise and cloud provided solutions ensuring they are robust, secure and scalable.

We're not just looking for someone to just look after what we have. We need an energetic, passionate individual who brings new ideas to system administration and infrastructure to help keep Fleet moving forward

Key Roles and Responsibilities - A typical working day will include the following activities:

A typical working day will include the following activities:

•    Manage Cloud & On-Premise Infrastructure
o    Oversee the design, implementation and management of AWS and Azure infrastructure working with our in-house PARIS development team and vendors
o    Manage and maintain Active Directory across multiple locations, including user accounts, group policies, and permissions.
o    Optimise cloud resources for performance, cost-efficiency, and security
o    Manage and maintain Windows and Linux servers, including patching, updates, and performance tuning
o    Oversee Cisco Meraki network infrastructure, including configuration, troubleshooting, and monitoring

•    System Administration
o    Implement and maintain system security measures aligning with our Cybersecurity team (part of IT)
o    Monitor system performance and resource utilisation
o    Perform system backups and disaster recovery planning – for both on-premise and cloud environments
o    Automate routine tasks using scripting languages (Python, PowerShell, etc.)

•    Driving improvements and changes
o    Problem Management: Proactively reviewing common incidents performing root cause analysis and determine solutions to address and land these changes across the team
o    Landing projects to deliver improvements to the system landscape – infrastructure and user-facing enhancements
o    Vendor Management: Actively participate in monthly service reviews with vendors by sharing key points and areas for improvement. Manage procurement of equipment/licences obtaining best value for money for Fleet

Job Experience, Functional Knowledge and Qualifications
ESSENTIAL

·    5+ years’ experience in a hands-on IT Systems Administrator role, specifically including:
o    Direct experience of managing Microsoft Active Directory and Microsoft Entra – including PowerShell scripting
o    Cloud administration in an AWS environment (as well as Google Cloud or Azure)
o    Building / Managing of Linux instances (preferably CentOS or RedHat)
·    Strong analysis skills – to identify root causes and problems putting in place continuous improvement actions to reduce impact
·    Excellent communication skills in both written and spoken English­
·    Vendor Management – experience of working in close partnership with vendors to deliver solutions in meeting customer and non-functional (availability, security, etc) goals
·    Practical experience with IT asset management and automation tools such as Endpoint Central

DESIRABLE
·    Experience of handling updates on Meraki/Cisco or other next-gen firewalls and Linux instances
·    Industry certifications in:
o    Microsoft MCSE, Microsoft 365,
o    AWS (Amazon Web Services)
o    ITIL v3 or v4
o    Cisco Certified Network Associate (CCNA)
·    Familiar with security standards such as ISO27001/NIST/CIS
·    Database Administration – familiar with regular DBA tasks on Oracle, MySQL/MariaDB, etc

Competencies
• Analysis and Problem Solving (Level 2): Uses critical thinking to address problems. Able to perform root cause analysis on complex
problems to identify underlying trends and put forward well thought out solutions to address the causes.
• Listening and Communicating (Level 2): Focuses on the individual they are communicating with. Writes and expresses thoughts
clearly adjusting as necessary to the audience. Asks questions to clarify.
• Collaboration, inclusion, and teamwork (Level 2): A good team player that is personable, friendly, polite and takes the time to know
people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members.
• Customer focus (Level 2): Understands the needs of the customer clarifying requirements and expectations. Adapts as necessary to
changing requirements and is responsive, helpful with all requests. Sets high quality for service delivery.
• Planning and organizing (Level 2): Uses the supplied tools for structured project planning for optimal time use. Balances competing
priorities. Promptly Updates people when plans change and keeps them apprised of progress. Adjusts own plans based on FML
strategies and plans.
• Initiative (Level 2): Challenges existing ways of doing things. Looking for continuous improvement without being asked. Identifies
ways to improve efficiency and effectiveness in own work and others in the team
• Accountability (Level 2): Responsible for delivery own work without unnecessary supervision. Always demonstrates integrity and
ethical behavior being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes
made and finds ways to prevent recurrence.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.