Systems Administrator, IT Operations

Date:  21 Apr 2024
Location:  Andheri (Mumbai)
Company:  Fleet Management India Private Limited

Our 27-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.


Job Position Summary 

As a part of our IT Operations function, the Systems Administrator is an important role providing 2nd/3rd level support and managing key infrastructure across our environment. 

Key responsibilities will include being able to oversee the installation and maintenance of operating systems, application software and infrastructure meeting availability and security standards. There will be a need to provide support and input to infrastructure and security-based projects with the capability to manage small projects independently.

This role is a key part of Fleet’s focus to develop leading digital capability to enhance and improve our platforms deployed over 650+ vessels and across our global office base.


Key Roles and Responsibilities   

A typical working day will include the following activities:


• System Administration & Maintenance
o Take ownership of incidents and service requests requiring 2nd/3rd level support ensuring successful completion within the SLA (Service Level Agreement)
o Maintain security, backup, and disaster recovery plans
o Support audit activities for security and compliance
o Provide support for local and cloud-based systems and infrastructure
o Proactively monitor infrastructure alerts and review actions required


• Problem Management
o Reviewing common incidents performing analysis to identify root causes
o Determine solutions to address root causes proactively and land these changes across the team
• Project Management & Design Activities
o Participate in projects for onboarding new solutions or improvements within IT Operations
o Participate in the planning, design, and implementation of systems working with the internal development teams


• Teamwork & Sharing Knowledge
o Work with other team members across Digital/IT to share knowledge and experience
o Contribute to broader department goals – such as PARIS 2.0 programme initiatives


Job Experience, Functional Knowledge and Qualifications   


• 3+ years’ experience in a hands-on IT Systems Administrator role - managing infrastructure across one or more of AWS, Azure or Google Cloud
• Direct experience of managing Microsoft Active Directory and Microsoft Entra
• Strong analysis skills – to identify root causes and problems putting in place continuous improvement actions to reduce impact 
• Project Management – Understanding of the project lifecycle and able to own tasks through to delivery as part of projects
• Vendor Management – experience of working in close partnership with vendors to deliver solutions in meeting customer and non-functional (availability, security, etc) goals
• Experience with IT asset management and automation tools such as Endpoint Central
• Experience with Meraki/Cisco or other next-gen firewalls
• Experience in managing Linux instances
• Excellent communication skills in both written and spoken English. An active listener


• Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
• Familiar with security standards such as ISO27001/NIST/CIS
• Database Administration – familiar with regular DBA tasks on Oracle, MySQL/MariaDB, etc
• Project Management - Experience in running projects from inception to completion following a structured approach 


Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.