Assistant Manager, Employee Experience

Our 29-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary  

The Assistant Manager will support the design, implementation, and evaluation of learning and talent programmes across the oganisation, oversee the tracking of learning records and support the development of the user experience associated with our learning platforms. This role involves collaborating with multiple stakeholders to understand a wide variety of learning needs, detailed coordination and data-analysis skills, and creativity to design effective learning methods.

Key Roles and Responsibilities

Learning & Development Support:

• Assist in the design, development, and administration of the FLEET learning strategy, curriculum and materials to enhance employee skills and support a continuous learning culture
• Facilitate workshops and training sessions, both in-person and online, creating an engaging learning environment
• Support the design and implementation of a FLEET onboarding framework, identifying the learning needs of seafarers transitioning to shore-based work, and employees transitioning into the maritime industry
• Own the development of monthly micro-learningsto encourage continuous learning throughout the organisation
• Maintain the Learning Management System (SuccessFactors) and ensure training records are up to date
• Track, analyse and report on training effectiveness to inform future programme improvements
• Coordinate logistics for training sessions, scheduling, vendor management
• Stay up to date with industry trends and best practices

Talent Management:

• Assist in the development and implementation of performance management policies, processes, and tools.
• Coordinate the annual performance review cycle, including scheduling, communications, and training for managers and employees.
• Support the organisation’s annual talent and succession planning processes, partnering with regional HR Managers and Department Heads to maintain accurate succession records in relevant systems.
• Support the digital management of performance data, ensuring accuracy and confidentiality.

Employee Experience Audit:

• Support the continual review of HR processes against TMSA & DBMS standards to identify gaps and improvement areas
• Own the upkeep of the HR manual, driving consistent standards for the employee experience a FLEET
• Support audit meeting requirements, becoming a spokesperson for the Fleet approach to employee experience
• Ad Hoc Projects: Undertake additional projects and responsibilities as needed to support the HR and Leadership teams.

Relationship

INTERNAL:

• GM Employee Experience
• SM Employee Experience
• GM HR
• Group HRD
• Global HR teams · Business Leaders and managers · Support staff and secretaries 

EXTERNAL: ·

• Vendors as required i.e. learning providers, survey platform providers etc.

Job Experience, Functional Knowledge and Qualifications 

• 5+ years HR generalist experience / Centre of Excellence experience or 3+ years relevant consultancy experience
• Excellent organisational and project management skills
• Strong attention to detail and proficiency in working with quantitative and qualitative data
• Proficient in Microsoft Office Suite and experience with SuccessFactors learning management systems (LMS).
• Employee experience, talent, learning or OD experience would be an advantage
• Interest and / or knowledge of adult learning principles and instructional design methodologies is a plus
• Proactive and effectiveness driven approach to getting things done
• Desire to work in a collaborative team environment to deliver great work
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field
• Candidates with experience in talent management, learning and development, or a related field will be given preference

Competencies

Essential:

• Analysis and Problem Solving
• Collaboration, Inclusion and Teamwork
• Listening and Communicating
• Customer Focus
• Planning and Organising
• Initiative
• Accountability

Desirable:

• Proficient in Office 365

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.