Assistant Manager - Employee Experience (6 month contract)

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

The Assistant Manager, Employee Experience will join the company’s EX Team to during a time of strategic transition.  With a keen focus on continuous improvement, the role will support a range of tactical and strategic initiatives spanning Learning, Development, Culture and Organisation Development, ultimately focused on enriching experiences for Leaders, Managers and Employees across Fleet Management.

Key Roles and Responsibilities

The incumbent will be responsible for the following activities:

Enhancing Employee Experience:

• Identify and diagnose opportunities to enhance the employee experience across the employee life cycle via data, interviews, and workshops.
• Design, test & implement projects and human‑centered interventions, digitally facilitated wherever possible, to enhance employee experience.
• Support the planning and delivery of high‑impact events: onboarding days, learning events, manager forums, engagement & team-building activities, recognition ceremonies.
• Pursue opportunities to streamline processes: simplification, standardisation and digitisation.

Learning & Development Support:

• Assist in the design, development, logistics and administration of the Fleet Management learning strategy, curriculum and materials to enhance employee skills and support a continuous learning culture
• Facilitate workshops and training sessions, both in-person and online, creating an engaging learning environment
• Support the design and implementation of a Fleet onboarding framework, identifying the learning needs of various target audiences, including seafarers transitioning to shore-based work, employees transitioning into the maritime industry and hiring managers themselves.
• Maintain the Learning Management System (SuccessFactors) and ensure training records are up to date
• Track, analyse and report on training effectiveness to inform future program improvements
• Manage vendor relationships and stay up to date with industry trends and best practices

Talent Management:

• Assist in the development and implementation of performance management policies, processes, and tools.
• Coordinate the annual performance review cycle, including scheduling, communications, system interaction, and training for managers and employees.
• Support the organisation’s annual talent and succession planning processes, partnering with regional HR Managers and Department Heads to maintain accurate succession records in relevant systems.
• Support the digital management of performance data, ensuring accuracy and confidentiality.

Stakeholder Liaison:

• Consult with stakeholders and teams to assess the impact of planned changes.  Develop change plans with stakeholder‑specific messaging to drive smooth implementation and robust adoption.
• Act as a trusted point of contact for employees and managers; triage questions and escalate themes.

Support Audits of HR:

• Support the continual review of HR processes against industry standards to identify gaps and improvement areas
• Own the upkeep of the HR manual, driving consistent HR procedures and standards at Fleet
• Support audit meeting requirements, becoming a spokesperson for the Fleet approach to employee experience

Ad Hoc Projects: Undertake additional projects and responsibilities as needed to support the HR and Leadership teams.

Relationships:

INTERNAL: 

• GM Employee Experience & peers in EX Team
• GM HR
• Group HR Director
• Regional HR teams
• Business Leaders and Managers
• Support staff and secretaries
  
  

EXTERNAL:

• Vendors as required

Job Experience, Functional Knowledge and Qualifications

• 5+ years HR generalist experience / Centre of Excellence experience or 3+ years relevant consultancy experience
• Excellent organisational and project management skills
• Strong attention to detail and proficiency in working with quantitative and qualitative data
• Proficient in Microsoft Office Suite and experience with SAP SuccessFactors learning management system (LMS).
• Employee experience, talent, learning or OD experience is an advantage
• Interest and / or knowledge of adult learning principles and instructional design methodologies would be beneficial
• Proactive and effectiveness driven approach to getting things done
• Desire to work in a collaborative team environment to deliver great work
• Qualification in Human Resources, Psychology, Business Administration, or a related field

Competencies

Essential:

• Analysis and Problem Solving (Level 2) including human-centered design, process streamlining and digital literacy.
• Collaboration, Inclusion and Teamwork (Level 2) within a high performing and agile EX Team.
• Listening and Communicating (Level 2) including activity facilitation and stakeholder liaison.
• Customer Focus (Level 2) including relationship building and factoring the needs of stakeholders in all efforts.
• Planning and Organising (Level 2) including project and change management and data literacy.
• Initiative (Level 2) including being proactive with a mindset of continuous improvement.
• Accountability (level 2) including taking ownership for delivery.
• Proficient on Microsoft Office 365 with a mindset to leverage digital solutions where practicable.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.