Business Analyst

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary  
At Fleet Management, technology is a key pillar of our strategy, and an exciting opportunity has arisen — we are looking for a detail-oriented, delivery-focused individual to join our team shaping the digital future of maritime excellence.

As a Business Analyst in our Digital/IT team, you will play a hands-on role in defining and delivering the features that power 600+  ships and 27,000 seafarers worldwide. Your strength lies in translating customers’ needs into clear, structured user stories and acceptance criteria which are the building blocks that turn ideas into reliable, scalable solutions within the PARIS ecosystem.

Your mission? To bring precision and clarity to every stage of product delivery using data to guide decisions and collaborating across teams to support smooth adoption. If you are driven by structured thinking, collaborative problem solving, and making a real impact through well-crafted requirements, join us to navigate the future of maritime digitalisation together.

Key Roles and Responsibilities

As a Business Analyst, your typical day might include:

Clear Navigator: Clarifying Requirements & Product Definition:

• Define what matters – Develop clear user stories and acceptance criteria that align with the PARIS product vision, ensuring every feature addresses a genuine user need
• Apply product thinking – Deliver workable, practical solutions whilst creating repeatable product features that scale across the fleet
• Map the detail – Define personas, process flows, and data flows to support UI and database design, ensuring features are practical and scalable across the fleet
• Validate before release – Collaborate with QA Engineers to verify that stories meet acceptance criteria and are fit for purpose ahead of every release

Strong Team Worker: Collaboration & Change Management:

• Build strong partnerships – Work closely with Operational Product Owners, Development Leads, QA Engineers, and UX Designers to understand needs and deliver innovative solutions that meet and exceed expectations
• Communicate with clarity – Convey requirements, decisions, and trade-offs clearly and concisely across stakeholders and onshore/offshore development teams
• Support smooth adoption – Support rollout strategies for new capabilities, contributing to training, communications, and stakeholder engagement to ensure smooth adoption across Fleet Management

Watchkeeper: Organisation & Thinking Clearly:

• Let data guide decisions – Use data and metrics as inputs to provide justification and prioritisation for feature development
• Stay organised and proactive – Manage your time effectively, working independently and in line with priorities set by the team
• Contribute to improvement – Proactively highlight opportunities to improve ways of working that benefit both your own contribution and the broader team's effectiveness
• Stay current– Maintain awareness of industry best practices, Agile methodologies and tools to continuously improve your capability

Relationship

INTERNAL:

• Operational Product Owners & other stakeholders (Based in HK, India, Singapore, Cyprus, Philippines, China)
• Customer Experience (CX) team including Product Team, UX Designers and QA Engineers (based in HK & India)
• Development team, Ops & Support (based in HK & India)

EXTERNAL:

• Interaction with Owners/Clients, Suppliers and/or third-party solution providers

Job Experience, Functional Knowledge and Qualifications

ESSENTIAL – You MUST have all these skills and experiences 🤩

• 3+ years of experience working in a Business Analysis role in developing repeatable, scalable IT products
• Effective and confident communication in written and spoken English; getting messages across clearly and concisely
• Process mapping proficiency with clear thinking ability to define and document end to end process flows, data flows
• Strong mindset on understanding the use of data to help drive prioritisation; demonstrated through the use of either:
  • Advanced Excel skills, or
  • Use of database skills such as SQL and ElasticSearch or Google Analytics for UX analytics
• Demonstration of influencing senior stakeholders (Manager level and above)
• Strong in being able to create clearly defined user stories addressing both functional and non-functional elements
• Applied experience in AI prompting for research, use case discovery, requirements gathering

DESIRABLE – It’s great if you have these too 😇

• Proficiency with JIRA (sprint planning, backlog refinement), Figma (design collaboration and feedback), and cross-tool workflow coordination. Comfortable managing design-to-delivery handoffs
• Demonstrated experience in Agile/Scrum environments, with the flexibility to adapt across Waterfall or Hybrid methodologies depending on project context
• Qualification in process mapping (such as Lean Six Sigma)
• Maritime / Shipping industry experience would be a huge plus or similar industries such as Aviation, Logistics, or Transport

Competencies

• Analysis & Problem Solving: Uses critical thinking to address problems. Able to perform root cause analysis on complex problems to identify underlying trends and put forward well-thought out solutions to address the causes.
• Listening & Communicating: Focuses on the individual they are communicating with. Writes and expresses thoughts clearly adjusting as necessary to the audience. Asks questions to clarify.
• Collaboration, Inclusion & Teamwork: A good team player that is personable, friendly, polite and takes the time to know people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members.
• Customer Focus: Understands the needs of the customer clarifying requirements and expectations. Adapts as necessary to changing requirements and is responsive, helpful with all requests. Sets high quality for service delivery.
• Planning & Organising: Uses the supplied tools effectively, staying on top of routine tasks and planning for busy periods. Promptly updates people when plans change.
• Initiative: Challenges existing ways of doing things. Looking for continuous improvement without being asked. Identifies ways to improve efficiency and effectiveness in own work and others in the team.
• Accountability: Responsible for delivery own work without unnecessary supervision. Always demonstrates integrity and ethical behaviour being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes made and finds ways to prevent reoccurrence.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.