Sr./ Business Analyst

Date:  26-Jan-2023
Location:  Hong Kong
Company:  Fleet Management Limited

Our 27-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

An exciting and challenging opportunity has opened for a Senior Business Analyst within our Digital/IT Team. The role will be integral to our development efforts and will help us identify opportunities to improve our PARIS ecosystem.

The successful candidate will be responsible for driving product requirements with stakeholders and participating in our team of IT professionals to deliver robust, sustainable and flexible solutions to meet strategic goals. 

This role is a key part of Fleet’s focus to develop leading digital capability to enhance and improve our platforms deployed over 600 ships and for our 20k+ seafarers.


Key Roles and Responsibilities

As a Senior Business Analyst, your typical day might include:


Participating in Analysis & Product Definition

  • Owning the requirements, milestones, performance measures, and priorities to ensure we are building the right solutions
  • Critically evaluating information from multiple sources, distinguishing stakeholders’ requests from underlying needs, providing added-value advice to define requirements to ensure alignment with overall company objectives and IT strategy
  • Appling common sense, the lessons of previous experience in improving and writing user stories & user scenarios for use in developing and testing products
  • Driving and challenging stakeholders on their assumptions of how they will successfully execute their plans


Collaboration & Change Management

  • Proactively communicate and collaborate with external and internal parties to analyze information needs and functional requirements and deliver required documents and innovative solutions.
  • Leading in change management including the training and roll-out of new products across the company


Organisation & Thinking Clearly

  • Successfully engaging in multiple initiatives simultaneously
  • Focusing on solid, rapid execution, guiding critical trade-offs in product requirements in order to ensure product fit
  • Analyzing user responses and UX analytics data to examine product performance and determine which/why/how certain sections perform better
  • Taking a leadership role, mentor and support for deliverables of other BAs

Job Experience, Functional Knowledge and Qualifications


  • 5+ years of experience working in a Business Analysis role in developing repeatable, scalable IT products
  • Strong analytical mindset familiar that can be demonstrated through the use of: Either advanced Excel skills, or use of database skills such as SQL and ElasticSearch
  • Led change management initiatives across a large department / company to land new capability smoothly and effectively
  • Evidence of mentoring and coaching other Business Analysts to reach higher levels
  • Experience of independent working - ability to drive an initiative forward with limited guidance
  • Demonstration of influencing senior stakeholders (Director level including C-Level)
  • Effective and confident communication skills in written and spoken English



  • Qualification in process mapping (such as Lean, Six Sigma)
  • Maritime / Shipping industry experience would be a huge plus – or similar industries such as Aviation
  • Proficient problem-solving skills including ability to resolve complex problems using data or tools like Google Analytics



  • Operational Product Owners & other stakeholders
  • Product Teams (based in HK & India); Development, Ops & Support (based in HK & India)


  • Interaction with suppliers and/or third-party solutions 


  • Analysis and Problem Solving: Uses a systematic approach to root cause analysis on complex problems to identify underlying trends and put forward well-thought-out solutions to address the causes and reduce risk.
  • Listening and Communicating: Is effective in communicating his vision with a wider audience. A good communicator knows when to use which channel, and which tone of voice in order to drive maximum impact.
  • Collaboration, Inclusion & Teamwork: A good team player that is personable, friendly, polite and takes the time to know people. Helps new colleagues and visitors feel welcome. Mentors and encourages junior members. 
  • Customer Focus: Proactive in maintaining relationships and managing customer expectations effectively. Takes a partnership approach to solve problems and improve service standards using data to define continuous improvement.
  • Planning & Organising: Uses the supplied tools for structured planning for optimal time use. Balances competing priorities. Promptly updates people when plans change and keep updated on progress. Adjusts own plans based on FML strategies and plans.
  • Initiative: Always looks for opportunities to improve efficiency and effectiveness in their own and other peoples work backed by clear rationale and benefits to the business. Role models desired change behaviour and uses external best practice as reference.
  • Accountability: Responsible for delivering own work without unnecessary supervision. Always demonstrates integrity and ethical behaviour being a role model for others. Invites constructive feedback adjusting actions accordingly. Thinks through mistakes made and finds ways to prevent reoccurrence.
  • Resilience and managing wellbeing: Is willing to take on additional unplanned urgent tasks when required without sacrificing performance standards. Knows how to priories and break down tasks, and when to escalate to his managed to manage pressure.
  • Adaptability: Seeks to understand the rationale for changes at Fleet looking for different perspectives to facilitate and positively contribute to the initiatives within the team and themselves.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.