Deputy General Manager - Insurance
Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.
Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.
In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.
Job Position Summary:
The role exists in order to oversee FML's external insurance sales and claims process by setting and driving sales targets and managing client portfolios, adhering to business strategy and SOP.
Key Roles and Responsibilities:
Drive the sales of FML's insurance packages
• Accounting for sales of FML insurance packages
• Collaborate with Head of Insurance to define annual sales targets of FML insurance packages, based on historical data and future projections
• Drive the achievement of sales targets through direct reports and monitor and report progress to Head of Insurance regularly
Manage insurance portfolios
• Accountable for the management of FML’s insurance portfolios
• Act as the interface between customers, FML and insurance brokers to escalate customer requests to ensure that queries are resolved, insurance needs are met, and claims are processed in a timely manner
• Guide negotiations between customers and direct reports/claims officers to resolve conflicts, escalating to Head of Insurance if necessary
Drive continuous improvement within the department
• Responsible for implementing continuous improvement initiatives through self or other employees within the department
• Collaborate with Head, Insurance and employees within the department to identify improvements that can be made to policies, processes or technological infrastructure.
• Implement identified improvement initiatives within the department, in adherence to developed timeline and budget
• Monitor adherence to timeline and budget for continuous improvement projects and technological implementations within the department and report progress to Head, Insurance
• Monitor and report improvement in outcomes within the department to Head of Insurance
Oversee day-to-day operations
• Responsible for managing relationship with insurance brokers
• Build and sustain a long-term professional relationship with insurance brokers by ensuring a win-win situation as often as possible during commercial interactions.
Review and report costs
• Responsible for adherence of all department operations to budget
• Accountable for the review, aggregation and presentation of the annual budget for the department
• Assist Head, Insurance in the identification, escalation and resolution of areas of anomaly in budget reports for the department
Develop human capital
• Develop capabilities of direct reports through formal or informal mentorship and implementation of development plans
• Drive the identification and addressing of gaps in competencies through performance review of direct reports and collaboration with HR
• Review and comment on workforce plan developed by HR to ensure adequate
Relationship:
Internal:
• Business, Legal, HR, FPD
External:
• Insurance Vendors, Shipbrokers, P&I clubs
Job Experience, Functional Knowledge and Qualifications:
• Proven success in a position dealing with Insurance Brokering or other Insurance related matters
• Experience managing and developing insurance product for large clientele
• Strong understanding of the fleet management industry, maritime insurance and brokering
• Bachelor’s degree in business administration and Member of the Institute of Chartered Shipbrokers
Competencies:
• Processing Details
• Building Relationships
• Accountability
• Problem Solving
• Structuring Tasks
Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.