IT Product Design & UX Lead

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary  

At Fleet Management, we don’t design interfaces - we craft the human connection between cutting-edge technology and the seafarers who rely on it. 

As the Product Design & UX Lead, you’ll own and enhance the design vision for PARIS 2.0, our flagship ecosystem steering 630+ ships and 27,000 seafarers toward safer, smarter voyages. This isn’t just about pixels and wireframes—it’s about architecting intuitive, human-centred experiences that turn complex maritime data into actionable insights for crews and clients worldwide.

You’ll lead a crew of designers, collaborate with developers and analysts, and immerse yourself in the realities of maritime operations to ensure every interaction with PARIS 2.0 feels less like using software and more like harnessing the power of the sea itself. If you’re driven to create solutions that resonate on the open ocean as much as in the boardroom, let’s chart a course toward redefining maritime UX.

Let’s shape the future of maritime design—one wave at a time. 🌊✨

Key Roles and Responsibilities

As a Design & UX Lead, your typical day includes:  

Lead the Vision: Strategic Design & Innovation

• Steer the design journey for PARIS 2.0 crafting seamless, intuitive experiences across web and mobile that resonate across our users
• Build the design lighthouse : Own and evolve our product design system—scalable, innovative, and consistent—guiding teams through complexity to user-centric solutions
• Navigate uncharted waters : Translate complex business requirements into elegant, human-centred designs that feel less like software and more like second nature for seafarers and clients
• Champion the design-thinking voyage : Embed creativity and user empathy into Fleet’s DNA, turning “What if?” into “What’s next?”

Chart the Course : User Research & Data-Driven Design

• Identify deep-level insights : Lead user research (qualitative + quantitative) working with internal users directly to map unmet needs, behaviours and pain points across our users of shore-based colleagues and seafarers
• Turn data into navigation charts : Mine Google Analytics, feedback, and market trends to validate decisions and measure the impact of every design wave
• Craft voyage maps : By developing relationships with end users to develop personas, journey blueprints, and service maps that anchor product development in solving real-world problems across FLEET 
• Test the tides : Run relentless usability experiments to refine solutions—because even a small UX ripple can create a tsunami of improvement

Craft the Compass : Design Execution & Quality

• Sail from concept to launch : Own the full design lifecycle—wireframes, prototypes, pixel-perfect interfaces—ensuring every element is seaworthy and aligned with Fleet’s mission
• Forge the North Star : Maintain ruthless design standards and a living design system that accelerates development while keeping experiences consistent across 630+ ships
• Balance speed and precision : Build agile processes that harness research insights, ensuring designs are both innovative and anchored in reality

Captain the Crew : Leadership & Cross-Functional Mastery

• Mentor a fleet of talent : Using hands-on expertise to mentor designers into navigators of excellence, fostering a culture of leading best practice in UX research and UI design
• Set the barometer for success : Define KPIs that measure both team growth and user impact—from code to real user impact
• Navigate cross-functional tides : Partner with Product and Development teams to harmonise technical feasibility with bold design, speaking in simple terms to align executives and developers alike
• Harbour innovation : Bridge teams across Hong Kong and global offices ensuring collaboration flows seamlessly and with purpose

Relationship

INTERNAL:

• Working directly with internal users across FLEET –Operational Product Owners & stakeholders (up to and including C-level)
• Product Teams (based in HK & India)

EXTERNAL:

Interaction with suppliers and/or third-party solutions  

Job Experience, Functional Knowledge and Qualifications 

ESSENTIAL:

• 3+ years of experience as a Design Lead or Senior UX/UI Designer : Proven track record in leading design initiatives that enhance user experience and drive actionable results
• Experience in leading a team of designers : Demonstrated ability to inspire, guide and mentor a team of UI/UX designers in developing and delivering high-quality design solutions aligned with strategic objectives
• Driving user research insights : Have led initiatives in both defining and running research discovery sessions with key users to inform design strategy and user experience
• Hands-on experience in implementing design standards : Expertise in establishing and ensuring adherence to design guidelines across a diverse portfolio of products – covering elements such as responsive design. Expertise in design software and tools such as Figma, Adobe Creative Suite, Sketch or similar applications.
• Basic understanding of front-end programming languages : Familiarity with HTML5, CSS3, and JavaScript is a must, enhancing collaboration with development teams
• Exceptional collaboration skills : Proven ability to work effectively with internal and external stakeholders, including cross-functional teams across multiple locations
• Strong planning & organisational skills : Thrive in a fast-paced environment, adept at prioritising and managing multiple projects simultaneously
• Ability to use data-driven insights and latest industry trends : A strong portfolio displaying how you have effectively integrated both data-driven insights AND contemporary design trends into practical applications
• Excellent communication skills : Proficient in written and spoken English, with a strong emphasis on active listening and clear articulation of ideas

DESIRABLE:

• Experience with A/B Testing and Optimization: Practical application of A/B testing methodologies to validate design choices and improve user interactions based on data
• Experience in Agile methodologies : Previous success working within Agile teams, particularly utilizing Scrum or Kanban frameworks, is highly desirable

Competencies

• Analysis and Problem Solving: Uses a systematic approach to root cause analysis on complex problems to identify underlying trends and put forward well-thought-out solutions to address the causes and reduce risk.
• Listening and Communicating: Is effective in communicating his vision with a wider audience. A good communicator knows when to use which channel, and which tone of voice in order to drive maximum impact.
• Collaboration, inclusion, and teamwork: A great team player is pro-actively going out there to encourage, support and recognise work performed by others. The person is always trying to find common ground to share his ideas and experience.
• Customer focus: Proactive in maintaining relationships and managing customer expectations effectively. Takes a partnership approach to solve problems and improve service standards using data to define continuous improvement.
• Planning and Organising: Uses the supplied tools for structured project planning for optimal time use. Balances competing priorities. Promptly updates people when plans change and keeps them apprised of progress. Adjusts own plans based on FML strategies and plans.
• Initiative: Always looks for opportunities to improve efficiency and effectiveness in their own and other people’s work backed by clear rationale and benefits to the business. Role models desired change behaviour and uses external best practice as reference.
• Accountability: Sets high work and ethical standards for self and others including budget management, work quality, timelines. Ensures that tasks and projects within responsibility areas meet promises made. Acknowledges mistakes openly finding learnings to be applied.
• Resilience and managing wellbeing: Manages and responds to workload pressure with an open mind adjusting approach and seeking help when needed and seeking feedback to improve.
• Adaptability: Seeks to understand the rationale for changes at Fleet looking for different perspectives to facilitate and positively contribute to the initiatives within the team and themselves.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.