Product Manager

Our 29-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

An exciting and challenging opportunity has arisen for a Product Manager to lead product design across our PARIS ecosystem (covering both operational and analytics platforms). This role is a key part of Fleet’s focus to develop leading digital capability to enhance and improve our platforms deployed on 650+ vessels.

The successful candidate will be responsible for working alongside stakeholders to define the overall product strategy. The role involves managing the product team and working with our in-house development team to then ensure user stories/requirements for products are fit for purpose and drive product adoption across Fleet.

Key Roles and Responsibilities

This is a role within the IT function. Your typical day as a Product Manager might include:

Driving Forward Product Backlogs & Implementation

• Working alongside the in-house IT development team and (business-facing) operational teams to define epics and user stories considering trade-offs. Ultimately own the product backlogs and prioritise using appropriate techniques
• Implement strategic product decision to drive forward the use of reusable component design across PARIS 2.0
• Define the business value each feature adds to the product (using ROI analysis), prepare acceptance criteria in conjunction with the wider team and support delivery of these features
• Lead the change management for successful deployment of the new product and monitor its use through metrics
• Be seen as an expert for the respective product(s) you look after – not only from other IT team members but also from corresponding operational teams

Stakeholder Management & Communication

• Working closely with senior stakeholders to determine the business processes required and how these support the user stories defined
• Support in the development of business cases to ensure that there is clarity on the benefits expected and these can be measured clearly
• Communicate clearly, concisely and confidently across all levels and influence stakeholders

Team Working & Thought Leadership

• Coach operational (business) product owners in describing well-defined user stories that the development team can build
• Working in close collaboration (in a matrix-based environment) across all internal IT team members and 3rd party vendors
• Providing support and coaching to others – sharing experience around product ownership best practices
• Understand market trends and technology advancements within the shipping industry applying this into product plans

Relationship:

• INTERNAL:Development Teams (based in HK & India); Ops & Support (based in HK & India); Internal Stakeholders – C-Level / Directors and below
• EXTERNAL: Interaction with vendors/third parties

Job Experience, Functional Knowledge and Qualifications

ESSENTIAL

• 5+ years' experience as a Product Manager / Product Owner / Senior Business Analyst role
• Delivery of high-impact work that has made a significant difference in business operations
• Proven track record using customer centric methods to define user stories, acceptance criteria and target KPIs
• Ability to map business processes efficiently to validate requirements and assist prioritisation
• Developed and maintained a product roadmap and associated backlog(s) using best practice to support its delivery
• Strong influencing experience – including customer advocacy, empathy and listening skills – with demonstrated evidence of working with senior (C-Level) executives
• Demonstration of working in a matrix team focused on delivering to agreed time and quality standards
• Fluent communication skills in spoken and written English

DESIRABLE

• Working experience of Agile methodologies, tools and techniques (eg SCRUM, XP, Lean, JIRA, etc)
• Strong base understanding in key technology techniques and their use (eg Microservices, APIs, etc)
• Lean Six Sigma or other business process qualifications would be beneficial

Competencies

• Analysis & Problem Solving: Uses a systematic approach to root cause analysis on complex problems to identify underlying trends and put forward well-thought-out solutions to address the causes and reduce risk.
• Listening and Communicating: Is effective in communicating his vision with a wider audience. A good communicator knows when to use which channel, and which tone of voice in order to drive maximum impact.
• Collaboration, Inclusion and Teamwork: A great team player is pro-actively going out there to encourage, support and recognise work performed by others. The person is always trying to find common ground to share his ideas and experience.
• Customer Focus: Proactive in maintaining relationships and managing customer expectations effectively. Takes a partnership approach to solve problems and improve service standards using data to define continuous improvement
• Planning & Organising: Uses technology and tools to drive effective project planning with projects having clear success criteria and milestones. Escalates in a timely manner and seeks feedback with all colleagues throughout the execution phase mitigating risks as they arise.
• Initiative: Always looks for opportunities to improve efficiency and effectiveness in their own and other peoples work backed by clear rationale and benefits to the business. Role models desired change behaviour and uses external best practice as reference.
• Accountability: Sets high work and ethical standards for self and others including budget management, work quality, timelines. Ensures that tasks and projects within responsibility areas meet promises made. Acknowledges mistakes openly identifying learnings to be applied.
• Resilience & Managing Wellbeing: Maintains continuing high-performance standards when under additional pressure, higher workload or in changing circumstances. Recovers quickly from setbacks or feedback, applying lessons learnt. Maintains composure in stressful situations.
• Adaptability: Takes a leadership role in supporting colleagues through business change initiatives. Identifies improvements in line with changing business strategies. Puts themselves in place of the people being impacted when implementing change.

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.